Returns & Exchanges

We want you to be completely satisfied with your purchase. Johnston & Murphy gladly accepts returns of unworn, original condition merchandise within 90 days of the purchase date for a full refund or exchange.

1

Initiate Your Return

Visit our online returns portal and enter your order number and billing zip code to start the process.

2

Print Your Label

Select the items you wish to return and print the prepaid UPS shipping label provided through the portal.

3

Pack Your Items

Place the unworn footwear or apparel in its original packaging and securely seal the box with the return label attached to the outside.

4

Drop Off and Track

Drop your package at any authorized UPS location and keep your tracking number to monitor your refund status.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing