Frequently Asked Questions
Everything you need to know about our premium footwear, apparel, and services.
What is your return and exchange policy?
We accept returns and exchanges of unworn, original condition merchandise within 90 days of purchase. Items must be returned in their original packaging and accompanied by the receipt or packing slip.
How long does shipping take and what are the costs?
Standard ground shipping typically takes 3-7 business days. We offer free standard shipping on orders over $50. Expedited and overnight shipping options are available at checkout for an additional fee.
Do you offer a refurbishment service for leather shoes?
Yes, we offer a professional refurbishment service for many of our handcrafted leather styles. This includes resoling, new heels, and deep cleaning to extend the life of your favorite footwear.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also support digital payment options such as PayPal, Apple Pay, and Afterpay for interest-free installments.
How do I determine my correct size?
Our footwear generally runs true to size. We provide a comprehensive size guide on each product page, including international conversion charts and tips for measuring your foot at home for the best fit.
Can I track my order once it has been placed?
Once your order ships, you will receive a confirmation email containing a tracking number. You can use this number on our website or the carrier's portal to monitor your delivery status in real-time.